Biarritz Saint-Jean-de-Luz Hossegor +33(0)

Christie's International Real Estate


27 November 2020


During a press conference, Prime Minister Jean Castex confirmed that real estate agencies would be allowed to re-open on November 28th after a month of closed doors.

Côte Ouest Immobilier reopened on November 28th

From this date all real estate agencies were able to resume (almost) normal activity. During a press conference following President Macron’s allocution two days earlier, Prime Minister Jean Castex confirmed that property visits would also be able to resume, but within a strict sanitary framework.

The conditions at the time of re-opening were as follows:

- Visits are only authorised for the acquisition or rental of a main residence. Those seeking to acquire a pied a terre or holiday residence shall unfortunately have to wait.

- For each visit an appointment must be fixed in advance. Consequently, it will not be possible to spontaneously visit an agency hoping to visit a property.

- Visits shall be limited in time: each visit must not exceed half an hour and the asset visited shall be ventilated for at least fifteen minutes before each visit. A property may not be visited more than once per morning or afternoon.

- Only two people, 1 professional and 1 client, are permitted to visit. It is therefore for the moment impossible to visit a property as a couple, or with a friend.

- Each agency shall rigorously select candidates for visits in order to avoid as far as possible any that the former may deem non-essential. Before any visit potential purchasers shall be invited to consult a virtual presentation of the property in order to ascertain whether the asset is likely to suit them.

- Once the appointment has been fixed, the professional shall give the potential purchaser a "visit voucher”. This document must include the professional card number of the agent carrying out the visit as well as the mandate reference number of the asset in question.


It is essential that clients have with them an “attestation de déplacement dérogatoire” in order to visit: the “Achats de bien ou service” box must be ticked.

Visiting our Côte Ouest Immobilier agencies

The measures adopted by Côte Ouest Immobilier reflect our commitment to ensuring that the health of our clients and our teams is protected. All of our employees and partners scrupulously respect the recommended safety measures as follows:

- Washing hands very regularly

- Coughing or sneezing into the elbow or into a tissue

- Using disposable tissues and throwing them away

- Greeting without shaking hands and avoid kisses on the cheeks

- In all circumstances, respecting a distance of at least one metre from others.

As well as the precedent measures, our premises are entirely and regularly disinfected with products such as bleach or 70° alcohol disinfectant, and we use wipes to clean door handles, telephones, keyboards, computer mice etc. Each team member has his or her own equipment, and none are shared.

When you come to the agency:

- Social distancing of at least one meter will be respected

- Hydroalcoholic gel will be available

- Your contact shall wear a facial mask.

Additionally, a specific area is set aside to welcome you to our agency. This shall naturally respect all the rules mentioned above. Should a signature be required between the parties, each person shall use their own pen. Should this not be possible, a single-use pen will be offered. And of course, at the end of each appointment, the area will be scrupulously cleaned and disinfected.

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